Shipping policy

Thank you for shopping with Nyrona! We aim to provide you with the best shopping experience, and part of that is making sure you have all the information you need about shipping. Please review the following details about our shipping policy:

Processing Time

  • Once your order is placed, it typically takes 1-3 business days to process and ship out.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

  • We partner with trusted suppliers to deliver your products straight from the manufacturer to you. Shipping times can vary depending on the supplier and your location.
  • Domestic (USA) Shipping: Estimated delivery time is between 7-14 business days.
  • International Shipping: Estimated delivery time is between 10-30 business days.
  • Please note that these are estimates, and delays may occur due to factors like customs, weather, or other unforeseen events.

Shipping Costs

  • We offer free shipping on all orders within [Your Country].
  • International shipping fees may apply based on the destination and product size. These fees will be calculated at checkout.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • Please allow 24-48 hours for the tracking information to update in the carrier's system.
  • You can track your package directly through the carrier’s website or by using the link provided in your tracking email.

Customs & Import Duties

  • International orders may be subject to customs fees, taxes, or import duties depending on your country’s regulations.
  • These fees are the responsibility of the customer, and we recommend checking your country’s import rules before placing an order.

Shipping Delays

  • While we make every effort to ensure timely delivery, we are not responsible for shipping delays caused by the carrier, customs, or unforeseen circumstances.
  • If there are any significant delays, we will notify you as soon as possible.

Incorrect or Missing Addresses

  • Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If your order is returned due to an incorrect address, we will contact you for the correct details, and you may be responsible for any additional shipping fees.

Missing or Lost Packages

  • If your package hasn’t arrived within the estimated delivery window, please contact us at office@nyrona.com for assistance. We will work with the carrier to track down the missing package.
  • If your package is lost, please note that we are not responsible for lost or stolen items. However, we will do our best to help resolve the issue with the carrier.

Returns & Exchanges

  • Since we work with third-party suppliers, returns and exchanges are handled on a case-by-case basis. Please refer to our [Return & Exchange Policy] for more information.

Contact Us

  • If you have any questions regarding shipping, please reach out to our customer service team at office@nyrona.com . We’re happy to assist you!